Harrowrift: Horde Survival Support
Answers to the questions we expect to hear most. The game is still in development, so some of this will grow. If yours is not here, write to us and a person will reply.
Gameplay
How do I play?
Move with the stick under your left thumb. Your hero attacks the nearest enemy on their own. The three buttons under your right thumb are your hero's abilities; each has its own cooldown.
What are the blue shards?
Experience for the run you are in. Walk over them to level up. Each level offers three cards; the one you pick lasts until the run ends.
What is the difference between the campaign and Endless?
A campaign stage has an end: survive until the timer runs out, or defeat the boss on a boss stage. Endless has no end; the waves get harder until you fall, and your best runs are kept as records.
How do I get stronger between runs?
Heroes gain levels and mastery points by playing. Chests give equipment for six slots; equipment can be enhanced with Gold and Forge Dust, and what you do not want can be salvaged.
How do I unlock the other heroes?
By playing the campaign: each hero is unlocked by clearing a certain stage. The Heroes screen shows which one.
Can I play offline?
Yes. The whole game plays without a connection, and your progress is saved on your device.
Account and saves
Do I need an account?
No. The game starts and saves on your device without one.
Is there a cloud save?
It is built and will be switched on with the public release. When it is on, the game keeps a copy of your save on our server under an anonymous player ID, shown in Settings, so it can be restored on the same device.
Where is my player ID?
In Settings, at the bottom of the panel, once the game has connected to our server (it looks like HR-7K2M9QXD). While online features are off, no ID is shown because nothing of yours is on our servers.
How do I delete my data?
Use the delete-account page. To remove the save on your device, uninstall the game or clear its data in the device settings.
Purchases and ads
Does the game have purchases?
Gem packs and a one-time Supporter Pack are planned for the store release. They are not on sale yet. Everything that affects play can be earned by playing.
Are there ads?
No ad is ever shown unless you ask for it. Once in a run, when your hero falls, you may choose to watch one ad to get back up. Declining costs nothing.
I paid and did not receive my purchase.
Once purchases are on sale: restart the game while online; a purchase the store has confirmed is delivered at the next start. If it is still missing, write to us with your player ID and the store's order number.
Can I get a refund?
Refunds are handled by the store you bought from (Google Play or the App Store), under their rules.
Technical
The game runs slowly on my phone.
In Settings, set Graphics to Low and Frame rate to 30 FPS. On Auto, the game lowers its own quality when it cannot hold its frame rate.
How do I change the language?
Settings, then Language. The game is in English and Turkish.
I found a bug.
Please write to us with your device model, what you were doing, and a screenshot if you have one.
Nothing matches that. Try other words, or write to us below.
Write to [email protected]. It helps to include your player id (Settings, then Account), your device, and what happened.