Auto Expert Tycoon Support
Answers to the questions we hear most. If yours is not here, write to us and a person will reply.
Gameplay
Cars are piling up at one department. What should I do?
That department is your bottleneck: it is slower than the cars arrive. Tap it and upgrade its main machine, hire or train its technician, or unlock its Assistant. The red bar at the top of the screen always names the current bottleneck.
How do I open the other departments?
A new game starts with Body & Paint and Mechanical. The others are plots with a padlock. Each asks for a facility level (the sum of your department levels) and then a price in cash. Tap a plot to see what it needs.
Why does a department say FULL?
Each department keeps its own cash until you collect it. When its storage is full it loses half of what it earns. Tap the cash badge to collect, upgrade Cash Storage, or hire that department's manager, who collects for you.
What are the special inspection jobs?
Short optional mini-games that appear now and then. They never block a car and never cost anything. Doing one well pays a bonus; closing it loses nothing.
What does the star rating do?
It is the average of how your recent customers felt about waiting. Above three stars brings a few percent more customers and slightly better prices; below three does the opposite. It recovers as soon as your queues get shorter.
Do I earn while the game is closed?
Yes. Your facility keeps working at a reduced rate for up to four hours, and you collect it when you come back.
Account & cloud save
Is my progress saved?
Always on your device. When you are online it is also copied to our cloud save under an anonymous player id, so it can be restored.
Do I need an account?
No. The game creates an anonymous player id by itself. Signing in with Apple or Google, to move your save to another device, is planned and not available yet.
The game says it found a different save in the cloud.
That happens when the cloud holds other progress than this device. The game never overwrites either one by itself: it asks which to keep. Choose carefully; the other one is replaced.
Where do I find my player id?
Settings, then Account. It starts with "ID:". Include it when you write to us.
Can I play offline?
Yes. Everything except cloud save, purchases and ads works without a connection. Progress made offline is uploaded later.
Purchases
I bought something and did not receive it.
Make sure you are online, then open Settings, Account, Restore purchases. If it is still missing, write to us with your player id and the receipt from the App Store or Google Play.
Can I get a refund?
Refunds are handled by the store you bought from, under its own rules: Apple for the App Store, Google for Google Play.
Do I need to spend money to finish the game?
No. Gems, which hire managers, are earned from goals and special jobs. Purchases only save time.
Ads & rewards
Are there forced ads?
No. The only ads are short videos you choose to watch in exchange for a reward.
I watched a video and got nothing.
A reward is paid when the video has been watched to the end. If it was closed early, or the connection dropped, nothing is given and nothing is used up. There is also a daily limit per reward.
The Watch button says Later.
No video is ready right now, or you have just watched one. Try again in a couple of minutes.
Notifications
What does the game notify me about?
One message when a construction is finished, and only if you said yes when asked. Nothing else.
How do I turn notifications off?
Settings, then switch Notifications off. You can also do it in your phone's own settings.
Technical problems
The game is slow or the phone gets warm.
Close other apps and restart the game. On slower phones the game thins out the street life around your facility by itself after a few seconds; your business is not affected.
The game says I am offline but I have a connection.
Your progress is safe on the device. The game retries by itself every little while; you do not need to do anything. If it lasts for hours, tell us.
It asks me to update.
A newer version is available in the store. Your progress is kept when you update.
How do I change the language?
Settings, then Language. English, Türkçe, Deutsch, Español, Français, Português (Brasil), Русский and 简体中文 are available.
Privacy & data
What data does the game collect?
An anonymous player id, your save, counts of gameplay events, and purchase records if you buy something. The full list is in the Privacy Policy.
How do I delete my data?
In the game: Settings, Account, Delete account. Without the game: the delete-account page at gundogdugames.com/autoexperttycoon/delete-account, or write to us with the ID shown under Settings, Account. We delete your player, cloud save, linked sign-in, purchase record and gameplay events.
Nothing matches that. Try other words, or write to us below.
Write to [email protected]. It helps to include your player id (Settings, then Account), your device, and what happened.